Help

Orders & Shipping

Where do you ship?

We currently ship across the United Kingdom, with international shipping options expanding soon.

How long does delivery take?

Orders are typically processed within 1–3 working days. Delivery times may vary depending on your location and shipping method selected at checkout.

Will I receive tracking information?

Yes — once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.

Products

Are your products suitable for all skin and hair types?

Our products are designed to suit a wide range of skin and hair types. However, we always recommend performing a patch test before full use, especially for sensitive skin.

Are your products for both men and women?

Yes. The Noble Roots Company creates modern grooming essentials designed for both men and women.

How should I store my products?

For best results, store products in a cool, dry place away from direct sunlight.

Returns & Refunds

Can I return a product?

If there’s an issue with your order, please contact us within 14 days of delivery and we’ll do our best to help.

What if my item arrives damaged?

Please contact us as soon as possible with your order number and photos of the issue so we can resolve it quickly.

Payments & Security

What payment methods do you accept?

We accept major debit and credit cards along with secure online payment methods available at checkout.

Is my payment information secure?

Yes. All payments are processed securely through Shopify’s encrypted checkout system.