Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused

  • Unopened

  • In its original packaging

  • In the same condition that you received it

Due to hygiene and safety reasons, we cannot accept returns of opened or used hair and beard dye products.

To start a return, contact us at:
support@noble-roots.uk

If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is damaged

  • The item is defective

  • You received the wrong item

We will evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return.

If approved, you’ll be automatically refunded on your original payment method within 5–10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since approval of your return, please contact us at:

support@noble-roots.uk